Privacy Policy
Effective Date: June 8, 2026
1. Introduction
At Team Network Solutions ("we," "us," or "our"), available at https://teamnetworksolutions.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request information, communicate with us, schedule consultations, use our managed IT services, or interact with our support systems.
Our services may include managed IT support, cybersecurity services, remote monitoring and management, cloud services, Microsoft 365 administration, backup and disaster recovery solutions, network management, remote assistance, business communications support, and related technology consulting services.
🚨 Strict SMS Privacy Commitment
Team Network Solutions does not sell, rent, share, trade, or disclose customer opt-in information, phone numbers, SMS consent records, or text messaging originator opt-in data with affiliates, third parties, marketers, or any unrelated entities for promotional or marketing purposes. All SMS consent records and communication preferences remain strictly confidential.
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Business name
- Email address
- Phone number
- Physical address
- Service requests
- Consultation details
- Customer preferences
- Billing information
- Support ticket information
Technical & Device Information
- IP address
- Browser type
- Device information
- Operating system
- Network diagnostic information
- Log files
- Website interaction data
- Cookies and analytics information
Communication & Consent Records
- SMS opt-in/opt-out records
- Email communication preferences
- Support chat records
- Call logs
- Timestamped consent records
- Appointment confirmations
- Customer service communications
Service & Network Information
When authorized by clients for managed IT services, we may process limited technical information related to:
- Network devices
- System monitoring alerts
- Backup status
- Security logs
- Endpoint device status
- Remote support sessions
- Cloud platform configurations
We only access this information as necessary to provide contracted services.
3. How We Use Your Information
We use collected information to:
- Provide managed IT and cybersecurity services
- Respond to inquiries and consultation requests
- Deliver technical support and remote assistance
- Monitor and maintain client systems
- Schedule appointments and service visits
- Process invoices and payments
- Send service notifications and support communications
- Improve website performance and user experience
- Maintain security and fraud prevention measures
- Comply with legal and regulatory obligations
- Maintain records of customer communication preferences and consent
4. SMS Messaging, Compliance & Disclosure (CTIA Compliant)
By providing your phone number and opting into our SMS messaging services, you consent to receive text messages from Team Network Solutions related to customer support, service updates, appointment reminders, security notifications, project communications, billing alerts, and follow-up communications.
Opt-In and Consent
You will only receive SMS communications after providing explicit consent through methods such as:
- Website forms
- Digital opt-in checkboxes
- Service agreements
- Verbal or written authorization
We maintain timestamped consent records in accordance with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.
Opt-Out Instructions (How to Stop)
You may opt out of receiving SMS messages from Team Network Solutions at any time by replying with any of the following keywords:
STOP, CANCEL, UNSUBSCRIBE, END, or QUIT
After opting out, you may receive one final confirmation message confirming your removal from our messaging system. No additional SMS communications will be sent unless new consent is provided.
Help and Support
For assistance regarding our messaging program, reply HELP to any message or contact us directly through our website.
Message Frequency and Charges
- Message frequency varies depending on your services and support activity.
- Standard message and data rates may apply according to your wireless provider.
- Wireless carriers are not responsible for delayed or undelivered messages.
5. Sharing and Disclosure of Information
We do not sell, rent, lease, or trade your personal information to third parties.
Third-Party Service Providers
We may share limited information with trusted third-party vendors strictly necessary to operate our business, including:
- Cloud hosting providers
- Payment processors
- Remote monitoring platforms
- Help desk and ticketing systems
- SMS delivery providers
- Email communication services
- Cybersecurity and backup platforms
These providers are contractually obligated to safeguard your information and may only use it for authorized business operations.
🚫 SMS Data Protection Commitment
No mobile information, SMS consent data, or text messaging opt-in records will ever be shared with third parties or affiliates for marketing or promotional purposes.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, alteration, or disclosure.
Security measures may include:
- Encrypted communications
- Secure remote access tools
- Multi-factor authentication
- Access controls
- Network monitoring
- Endpoint protection
- Backup and disaster recovery systems
While we strive to protect your information, no electronic transmission or storage system can be guaranteed 100% secure.
7. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and related technologies to:
- Improve website functionality
- Analyze traffic and visitor behavior
- Enhance user experience
- Remember user preferences
- Support website security
You may disable cookies through your browser settings; however, some website functionality may be affected.
8. Your Rights and Choices
You may have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of information (subject to legal retention requirements)
- Withdraw communication consent
- Opt out of marketing communications
- Request information regarding how your data is used
To exercise these rights, contact us using the information provided below.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, cloud platforms, payment processors, social media pages, software vendors, or external services.
Team Network Solutions is not responsible for the privacy practices, policies, security, or content of third-party services. We encourage users to review the privacy policies of any external websites they visit.
10. Data Retention
We retain personal and service-related information only for as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain cybersecurity and audit records
Retention periods may vary depending on the nature of the information and applicable laws.
11. Children's Privacy
Our services and website are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update or revise this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
Continued use of our website or services after updates are posted constitutes acceptance of the revised policy.
13. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
TEAMNETWORKSOLUTIONS LLC
+1 928-304-7901
851 Main St, San Luis, AZ
Website: https://teamnetworksolutions.com
You may contact us directly through the contact information provided on our website for support, privacy inquiries, or data-related requests.